Water and Utilities

Engaging with customers in a digital space.

BECG leads the industry in communications and political engagement consultancies for the water and utilities sector in the UK.

The shift to digital communication has enabled us to transform messaging for the utilities sector, providing more innovative and engaging content that is tailored to diverse audiences. This enhanced content facilitates collaboration across broad and challenging geographical areas and improves the efficiency of sharing information and gathering feedback.

our work

Haweswater Aqueduct Resilience Programme

Following the COVID-19 crisis, United Utilities needed to find an innovative way to continue engaging with residents and stakeholders on its plans in a way that respected social distancing guidelines.

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Helping homemade heroes be WinterWise

The Homemade Heroes campaign positioned the customer as having superhero powers; by taking simple but heroic steps they could prevent their indoor and outdoor pipes freezing and bursting.

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Driving best practice through social media customer service

With SoCrowd, South Staffs Water and Cambridge Water have improved their social media customer service capabilities resulting in a better customer experience

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Promoting the benefits of United Utilities acres of nature

From scenic reservoirs to beautiful country parks, United Utilities wanted to enhance the visitor experience by providing a suite of content to help people enjoy the sites to their fullest.

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Delivering digital engagement and collaboration

BECG was instructed to develop and facilitate a consultation programme for Water Resources West on its 25-year water resource plan.

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Future of Stakeholder engagement

Every business has a story. We tell it in a way that resonates with the people that matter to you.

We have collaborated with industry thought leader Utility Week to produce the Future of Stakeholder Engagement report. Engagement with stakeholders and customers has never been more important for utility companies.

This report discusses the considerations, techniques and tools needed to make sure engagement activity works effectively, providing useful and productive insights from a diverse stakeholder and customer base. It includes advice and case studies to demonstrate how new approaches to engagement can deliver successful outcomes.

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