Background
Working with Alstom and DF as consortium partners, BECG managed the communications around the construction of an 880MW gas-fired power station in Carrington, Greater Manchester.
The owners of the power station development, ESB, a state-owned utility company based in Ireland, asked the consortium partners to handle community relations throughout the construction period. The power station would take about three years to build and was likely to cause some impact on the local community, particularly traffic on an already congested road.
How we assisted
The power station took three years to build and with several periods of substantial disruption to surrounding communities, communications and engagement had to be sensitively managed.
BECG’s support included:
- Communications handbook and complaints procedure
- Freephone hotline and email address
- Website with regular updates
- Community sponsorships and donations policy
- Facilitating the Local Liaison Group for key community stakeholders
- Database for job and contract opportunities
- Series of stakeholder site visits
The results
BECG acted as a focal point for all issues associated with the construction of the power station. Any complaints were resolved quickly and relationships established and maintained with the local community and key stakeholders.
This communications programme has been recognised as best practice by Trafford Council and is now used as a benchmark for future developments in the area.
