Crisis Planning & Communications

Protecting reputation, managing risk

BECG’s expert team has a proven track record in leading the response to some of the UK’s most high-profile crises and issues in the built environment – from leading large fire response incidents and tackling live building safety issues, to dealing with data and cyber issues and national customer service outages.

Our dedicated crisis and issues unit is a senior team made up of former broadcast and broadsheet journalists, crisis communications experts, sector and industry leaders, and political experts operating across the UK.

Working with clients, our dedicated crisis and issues unit leads planning and preparation work to help businesses mitigate risks and avoid issues escalating into crises.

When a crisis incident does occur, BECG’s national team provides senior expertise, on-the-ground leadership and support, and helps organisations minimise reputational damage.

When communities and residents are impacted for the long term, for example when complex fire safety remediation work is required, BECG uses its Built To Engage digital platform to engage residents and protect reputation.

For immediate crisis counsel, please call BECG’s crisis hotline on 020 3697 7630 or contact us below.

Contact our crisis team here

Our offering includes:

Crisis response
Strategy and support to lead the organisational response to real situations, 24/7 both onsite and back office.

Crisis audit and needs analysis
Reviewing your existing crisis management procedures and identifying areas for improvement

Risk register development
Establishing all risks, probability, likely impact, warning signs and responsibilities and developing live risk registers.

Crisis management planning and business continuity planning
Defining and developing action plan for high risk events to achieve effective resolution – mitigation, transfer, avoidance, acceptance.

Immersive scenario testing
Live simulations of crisis events to stress-test effectiveness of crisis management plan and individual / team / organisational performance, and apply key learnings.

Media handling
Proactive and reactive press office support, including press conferences and media handling.

Spokesperson training
Ensuring organisational representatives are confident, competent and on message.

BECG is delighted to have been shortlisted for a PRCA National Award, for the Crisis and Issues Management category.Plus

Shortlisted for PRCA National Award

Our case studies